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FAQ |
| 1. how about our product quality? |
| The product from our company all AAA quality |
| 2. how do us pack goods before ship out? |
| a .package them in the box, inside another box |
| b. package them in that protective wrap outside the box,and send the boxes flat |
| 3. how to solve the problem when buyers get wrong shoes? |
| For mistake,if we send wrong shoes to our buyer, pls take a pic for wrong goods |
| and send by email to us,we will pay $5 per pair for them by next order. |
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4. How to solve the problem that shoe lose? All states buyer not get goods
Any way,pls save the receipt paper when you get your parcel,if you able,pls weight up
the parcel weight,if you find parcel got damage,pls take a pic for it. |
| A.buyer not pay insurance，our company has a rule is that: |
| * if goods lose in china,we resend to our buyers 100% |
| * if goods lose in buyer's country,we will pay buyer's 50% loss by next order, |
| [buy 5 send 6,buy ten send 12.....till full 50% of buyers lose] |
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B. buyer pay 10% of total for shipping insurance and not get product,any way ,we will resend to them .
C.when parcel get buyer's door,and no one to receive it,ship company send it back to us, if you need
us to resend , you need to pay shipping fee, per pair $20 |
| 5. sending process: |
| send shoes to ship company-----ship company find a safe way to |
| send shoes---china custom ---usa custom---express company your there----your door |
| 6. We can’t accept the order whose total price is below $40. |
| 7. submitte order through our website. It is very easy and helpful for work each other. |
| 8. we check our website and storage then update the site everyday. If you can't order |
| some products on our site that means they aren't in stock. |
| 9. we will mark all the tracking number in the corresponding order in 2 days after |
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